Immediate professional assistance and advice for medical questions and concerns available 24 hours a day, 7 days a week.
Designed to assist enrollees in making appropriate decisions regarding seeking emergency care and proactively identify enrollees who may need case management services.
- Toll free phone access
- Registered nurses available 24 hours a day, 365 days a year
- Bi-lingual representatives with 150 additional languages served
- Quarterly reporting
* 24/7 Nurse Line services are provided through a partnership with a nationally recognized telehealth provider and not by ICM employees.