Immediate professional assistance and advice for medical questions and concerns available 24 hours a day, 7 days a week.

Cost savings

Designed to assist enrollees in making appropriate decisions regarding seeking emergency care and proactively identify enrollees who may need case management services.

Program description

  1. Toll free phone access
  2. Registered nurses available 24 hours a day, 365 days a year
  3. Bi-lingual representatives with 150 additional languages served
  4. Quarterly reporting

* 24/7 Nurse Line services are provided through a partnership with a nationally recognized telehealth provider and not by ICM employees.