Innovative Care Management (ICM) was founded in 1990 by industry pioneers, Sherry Chenell and Kris Hallock. Due to their hard work and entrepreneurial vision, ICM became a leader in the Medical Management Community leveraging 30 years of experience providing the highest quality service. Ranked “Best in Class” by an international consulting firm, ICM is a URAC accredited healthcare management company specializing in and partnering with self-insured employers, Taft Hartley trusts, and various Tribal entities. As a national company, with a strong customer base, and easily integrated and innovative technology, ICM is also well positioned to successfully collaborate and partner with various TPAs throughout the United States.

Our company statistics include:

  • URAC accredited since 2001
  • Over 100 nationwide clients
  • Over 225,000 self-insured covered lives across 7 unique programs
  • Client size from 100 to over 15,000 covered employees
  • Easy integration with TPAs, PBMs, reinsurers, and insurers to provide seamless medical management
URAC Accreditation Seal
Years in business
Years of accreditation
Nationwide clients
Unique programs


ICM’s mission is to provide the highest quality healthcare management efficiencies to a national client base, while at the same time providing compassionate care oversight of the medical needs of the members we serve.

Although ICM will appropriately promote procedures to control our clients’ health care costs, we will always consider the medical needs of the patient when applying plan benefits and limitations.  Our procedures and policies are proactive and non-adversarial.

ICM will always seek to provide a working environment where employees are respected, recognized and treated with fairness.  It will also create an environment where their employees can be professionally challenged, empowered in aspects of their work and given an opportunity to excel and advance.

At ICM, we are passionate about providing exceptional medical management services on behalf of our Members, Plans, and Business Partners.