At Innovative Care Management (ICM) we unite with our Business Partners to provide exceptional Medical Management Services by leveraging our passion, knowledge, and expertise within the industry.

We provide cost effective and quality-driven preauthorization and case management services by following strict URAC healthcare standards and practices.

We utilize advanced and innovative technology that allows us to easily connect and partner with TPA’s throughout the United States.

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To submit a preauthorization request over the phone, please call the direct line at: 800-862-3338.

Our reputable & longstanding history

ICM was founded in 1990 by industry pioneers in healthcare management, Sherry Chenell and Kris Hallock. Due to their hard work, creative solutions,and entrepreneurial vision, ICM became a leader in the Medical Management Community leveraging 30 years of experience providing the highest quality service. Ranked “Best in Class” by an international consulting firm, ICM is a URAC accredited healthcare management company specializing in and partnering with self-insured employers, Taft Hartley trusts, and various Tribal entities. As a national company, with a strong customer base, and easily integrated and innovative technology, ICM is also well positioned to successfully collaborate and partner with various TPAs throughout the United States.

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Equality, Diversity & Inclusion:

Our foundational pillars for exceptional service and innovation.

At ICM, equality, diversity and inclusion are woven into every level of our business. As a team, we continue to build a company culture that respects, empowers, and encourages our employees, while elevating the diverse and unique contributions they make. We embrace and celebrate these contributions as they inspire innovation and our ability to connect, empathize, and care for our patients as well as the diverse communities we support and serve.

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Innovative Care Management Inc. (ICM) Appoints New CEO

November 18th, 2019|

Portland, OR – Innovative Care Management Inc., a Portland-based Medical Management company, is pleased to announce the appointment of Marion Shipley as CEO. Previously serving as the company’s COO, Shipley transitioned to her new position [...]

ICM Wins 2013 Alfred P. Sloan Award

August 5th, 2013|

For the second year in a row, ICM has been awarded the Alfred P. Sloan Award for Excellence in Workplace Effectiveness and Flexibility. We're very proud of the environment we've created at ICM and it's [...]

At ICM, we are passionate about providing exceptional medical management services on behalf of our Members, Plans, and Business Partners.