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Balancing Care and Cost:

An Innovative, Practical Approach that Protects Members and Supports Plans

Innovative Care Management works alongside TPAs, brokers, unions, health plans and stop-loss providers to drive better health outcomes—expertly and impartially advocating for smart member care while protecting plan resources.

You can count on ICM to…

  • Look for solutions instead of obstacles.
  • Advocate for compassionate, cost-effective care.
  • Help members understand their options, control out-of-pocket costs and make informed healthcare decisions.

From preauthorization and care coordination to maternity management, advocacy, and chronic condition management, our teams take a white glove, member-first approach that puts outcomes ahead of rigid processes.

Read Case Studies
Get in touch

Utilization Management

Case
Management

Healthy
Mother Baby

Chronic Condition Management

Member Engagement & Navigation

Controlled Substance Monitoring

Chiropractic Utilization Management

More Services Coming Soon!

Innovative Care Management, Inc.
PO BOX 22386
Portland, OR 97269

Phone:
Toll Free: 800-862-3338
Portland Area: 503-654-9447
Fax: 503-654-8570

Health Utilization
Management
Expires 04/01/2027

Notice To Plan Participants

Innovative Care Management (ICM) is your provider of medical management services and honors your rights and responsibilities as a plan participant. We value your privacy and will limit our communication with you to pertinent information about your health and your health plan. By providing your wireless phone number to either ICM or your health plan, you agree and acknowledge that ICM may send text messages to your wireless phone number for any purpose, including marketing purposes. At ICM, we prioritize diversity, equity, and inclusion among our consumers as a fundamental commitment to fostering a more inclusive and equitable world. Please see your health plan document for complete information on your benefits and eligibility as well as your rights and responsibilities. For more information, you may contact your health plan sponsor or benefits department as identified on your plan ID card. Some Utilization Management services may be provided in conjunction with our partner organizations.

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