Innovative Care Management (ICM) is your provider of medical management services and honors your rights and responsibilities as a plan participant. We value your privacy and will limit our communication with you to pertinent information about your health and your health plan. By providing your wireless phone number to either ICM or your health plan, you agree and acknowledge that ICM may send text messages to your wireless phone number for any purpose, including marketing purposes. At ICM, we prioritize diversity, equity, and inclusion among our consumers as a fundamental commitment to fostering a more inclusive and equitable world. Please see your health plan document for complete information on your benefits and eligibility as well as your rights and responsibilities. For more information, you may contact your health plan sponsor or benefits department as identified on your plan ID card. Some Utilization Management services may be provided in conjunction with our partner organizations.