ICM was founded 32 years ago on the basic principles of promoting patient advocacy and quality care in the self-funded arena.  Each and every one of our employees (both clinical and administrative) is committed to promoting optimal care for the various populations we oversee.  To a person, we have gravitated to a company that has always, and will always, stay true to its core value of never compromising members’ care.  We are a company comprised of individuals who keep our promises to members, clients and business partners alike.

Our staff has a “Purity of Purpose”; the drive to deliver the best medical management services in the industry. This capability, delivered by our world-class team of clinicians and administrative staff, simultaneously promotes delivery of the best care at the most appropriate cost.  Our organizational design ensures that medically necessary services are delivered to our clients in a comprehensive, compassionate, and integrated fashion. This is all done with the oversight of a Board Certified Physician.

ICM’s operating team is the strength of our company. We have vast experience and superior technologies, both of which allow us to manage complex health conditions in the most timely, cost effective, and ethical manner. We simultaneously balance the patient’s medical requirements with the cost risks that our clients face; as our founders stated many years back, “quality care is cost effective”. Our case managers work in a consultative fashion with patients, caregivers, families, and providers while working within the scope of the health plan benefit design.

Meet the team

Sherry Chenell, RN, BSN, MSN, PMHNP, MBA, CCMFounder, Board Member and Shareholder
As co-founder of Innovative Care Management (ICM) with Kristine Hallock, Sherry Chenell currently serves as Shareholder and Board Secretary of the Company. She is currently responsible for helping ICM scale its operations, and expand its presence nationally, as well as guide strategic planning and business development efforts. Ms. Chenell consulted with national HMO in 1993 to set up a psychiatric provider panel in the states of Oregon and Washington. She ran a private practice as a psychotherapist and worked as a psychiatric nurse practitioner in OHSU’s Emergency Department prior to founding ICM. She holds national and state certifications as a Psychiatric Mental Health Nurse Practitioner (PMHNP), as well as certification as a Clinical Nurse Specialist and Certified Case Manager. She holds a MBA from the University of Oregon, received her B.S. in Nursing from Seattle Pacific University, and holds two M.S. degrees in Nursing from Oregon Health & Science University.
Kristine Hallock, RN, BSN, CCMFounder, Board Chairperson, and Shareholder
As co-founder of Innovative Care Management (ICM) with Sherry Chenell, Kristine Hallock, brings over 40 years’ experience working in all aspects of health care management. In the late 1980s she worked to develop many of the care management processes that are still used today to help effectively manage patient care. She has 35 years of senior level management experience in the health care industry. Before starting Innovative Care Management, she had worked for three HMOs where she was an executive consultant developing and setting up healthcare management processes, training physicians and nurses in the proper use of those protocols, and went on to consult with numerous health plans, hospitals, medical centers, and physician groups throughout the country. Ms. Hallock has extensive experience in working in Level I Trauma Centers and was an Assistant Director of Nursing and house supervisor in hospital positions before beginning her consulting career. Ms. Hallock holds a B.S. in Nursing from San Diego State University, and has been a Certified Case Manager since 1993.
Marion Shipley, MPA:HAChief Executive Officer & Chief Operations Officer
Marion Shipley is the Chief Executive Officer & Chief Operations Officer of ICM. Beginning her career at ICM in 1995, she has held many positions at ICM including Executive Vice-President (promoted in 2001) and Chief Operations Officer (promoted in 2004). In her role as CEO & COO, she will continue to direct all facets of the organization, providing the leadership necessary for ICM to remain focused on its core strengths of timely, customized and responsive medical management while expanding the product line to adapt to the changing landscape and needs of customers. Ms. Shipley received her undergraduate degree in Economics from Willamette University, and received her Masters of Public Administration specializing in Healthcare Administration from Portland State University.
William J. Kane Jr., BAExecutive Vice President of Business Development
Bill joined ICM’s team as Executive Vice President of Business Development in 2007. Mr. Kane brought to ICM extensive management experience in operations, sales, and territorial development within the employee benefits arena. While focused on employee benefit sales for over 20 years, Bill’s true strength is his ability in developing trust with clients and strategic partners alike. In his current role, Bill is responsible for all Sales and Marketing efforts, as well as building and maintaining strategic partnerships with Third Party Administrators, StopLoss carriers, and consultants alike. Given ICM’s extremely strong reputation for delivering exceptional Medical Management oversight in the Self Funded arena, Bill frequently finds himself discussing new opportunities in markets far distant from Portland, OR. Should you have interest in what it is that sets apart ICM, please reach out to Bill.
Linda G. Murrish, MD FACPChief Medical Officer
Dr. Linda G. Murrish joined ICM’s team as the Chief Medical Officer in 2006. As such, she provides oversight of all clinical quality, utilization, and case management services. Dr. Murrish received a BS in Nutrition Science, from Purdue University, and earned her MD degree at Indiana University School of Medicine. She completed her residency at Emanuel Hospital and Health Center/Good Samaritan Hospital and Medical Center. She is board certified in Internal Medicine for nearly 20 years. Prior to joining ICM, Dr. Murrish practiced internal medicine both in a multispecialty private practice providing primary care and precepting in a resident teaching clinic.