At Innovative Care Management (ICM) we deliver exceptional Medical Management Services by following strict URAC healthcare standards, leverage advanced technology, and by partnering with TPA’s throughout the United States.

Online Preauthorization Request

To submit a preauthorization request over the phone, please call the direct line at: 800-862-3338.

“ICM has the tools, processes, and transparency that help us properly support our employees.”

 – Hemingway


ICM has been providing best-in-class services throughout the United States since 1990.

At ICM, we are passionate about providing exceptional medical management services on behalf of our Members, Plans, and Business Partners.

Equality, Diversity & Inclusion:

Our foundational pillars for exceptional service and innovation.

At ICM, equality, diversity and inclusion are woven into every level of our business. As a team, we continue to build a company culture that respects, empowers, and encourages our employees, while elevating the diverse and unique contributions they make. We embrace and celebrate these contributions as they inspire innovation and our ability to connect, empathize, and care for our patients as well as the diverse communities we support and serve.

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Innovative Care Management Inc. (ICM) Appoints New CEO

November 18th, 2019|

Portland, OR – Innovative Care Management Inc., a Portland-based Medical Management company, is pleased to announce the appointment of Marion Shipley as CEO. Previously serving as the company’s COO, Shipley transitioned to her new position [...]

ICM Wins 2013 Alfred P. Sloan Award

August 5th, 2013|

For the second year in a row, ICM has been awarded the Alfred P. Sloan Award for Excellence in Workplace Effectiveness and Flexibility. We're very proud of the environment we've created at ICM and it's [...]