ICM employs a variety of technologies and technology processes to deliver optimal healthcare management in the industry today.


  • iCare is ICM’s proprietary customized healthcare management platform which houses and manages all client medical information
  • iCare is designed to meet the requirements of managing and reporting healthcare related information. It’s platform has an ongoing development plan with new capabilities introduced through regular updates.
  • With its inherent speed, efficiency, and scalability, iCare allows ICM to deliver an excellent return on investment to our clients.


  • ICM’s security involves a number of different components.
  • The company has deployed advanced firewall protection.
  • ICM is using the latest encryption technology to ensure total compliance with the requirements of protecting Protected Health Information (PHI) under the HIPAA and HITECH Act regulations.

Redundancy / Backup / Disaster Recovery

The technology infrastructure has redundancy in the following areas:

  • Servers
  • Hard drives
  • Data/Voice transport
  • Power supply

ICM has a complete disaster recovery plan in place that would allow for the company to be operational within 24 hours of a catastrophic event. This ensures that a continuum of services will be provided even in the most difficult of circumstances.


  • ICM has remote and onsite network support for desktop workstations, laptops, and servers with proactive enterprise level network security solutions in place.
  • 24/7 monitoring of all systems ensures optimum up-time and reliable access to your data.

Quality Assurance

  • ICM regularly evaluates its technology infrastructure for areas of potential improvement and annually funds upgrades to the technology we utilize to deliver our programs.
  • Our commitment allows us to deliver the best healthcare management to our clients.