Compliance & Technology

ICM employs robust technologies and processes to deliver optimal healthcare management in the industry today. We take strong measures to ensure our compliance with standards such as HIPAA, HITECH, and NIST while staying at the forefront of emerging technologies.

iCare

  • iCare is ICM’s proprietary customized healthcare management platform which houses and manages all client medical information.
  • iCare is designed to meet the requirements of managing and reporting healthcare related information. It’s platform has an ongoing development plan with new capabilities introduced through regular updates.
  • With its inherent speed, efficiency, and scalability, iCare allows ICM to deliver an excellent return on investment to our clients.

Security/Redundancy/Backup/Disaster Recovery

  • ICM uses the latest encryption technology to ensure total compliance with the requirements of protecting Protected Health Information (PHI) under the HIPAA and HITECH Act regulations.
  • ICM has deployed advanced firewall protection, VPN, and multi-factor authentication.
  • ICM technology infrastructure has redundancy in the following areas:
    • Servers
    • Hard drives
    • Data/voice transport
    • Power supply
  • ICM has a complete disaster recovery plan in place that would allow for the company to be operational within 24 hours of a catastrophic event. This ensures that a continuum of service will be provided even in the most difficult of circumstances.

Protection

  • ICM has remote and onsite network support for desktop workstations, laptops, and servers with proactive enterprise level network security solutions in place.
  • 24/7 monitoring of all systems ensures optimum up-time and reliable access to your data.

Quality Assurance

  • ICM regularly evaluates its technology infrastructure for areas of potential improvement and annually funds upgrades to the technology we utilize to deliver our programs.
  • Our commitment allows us to deliver the best healthcare management to our clients.

Quality Assurance

  • ICM regularly evaluates its technology infrastructure for areas of potential improvement and annually funds upgrades to the technology we utilize to deliver our programs.
  • Our commitment allows us to deliver the best healthcare management to our clients.