Immediate professional assistance and advice for medical questions and concerns available 24 hours a day, 7 days a week.

Cost savings

Designed to assist enrollees in making appropriate decisions regarding seeking emergency care and proactively identify enrollees who may need case management services.

Program description

  1. Toll free phone access
  2. Registered nurses available 24 hours a day, 365 days a year
  3. Bi-lingual representatives with 150 additional languages served
  4. Health information sheets available via fax, mail or email
  5. Follow up calls within 24 hours to any member referred to emergency room, urgent care, or immediate physician referral
  6. Follow up calls within one week to members receiving health information sheets
  7. Referral to other ICM programs
  8. Quarterly reporting