Immediate professional assistance and advice for medical questions and concerns available 24 hours a day, 7 days a week.
Designed to assist enrollees in making appropriate decisions regarding seeking emergency care and proactively identify enrollees who may need case management services.
- Toll free phone access
- Registered nurses available 24 hours a day, 365 days a year
- Bi-lingual representatives with 150 additional languages served
- Health information sheets available via fax, mail or email
- Follow up calls within 24 hours to any member referred to emergency room, urgent care, or immediate physician referral
- Follow up calls within one week to members receiving health information sheets
- Referral to other ICM programs
- Quarterly reporting