ICM employs a variety of technologies and technology processes
to deliver the optimal healthcare management in the industry today.
The company has a full-time on-site IT staff that monitors and
services all of its systems 24 hours a day, 7 days a week..
iCare
iCare, ICM’s proprietary customized healthcare management
platform, houses and manages all client medical information. Designed
to meet the requirements of managing and reporting healthcare related
information, this platform has an ongoing development plan with
new capabilities introduced through a scheduled release process.
With its inherent speed and efficiency, iCare allows ICM to deliver
an excellent return on investment to our clients.
Security
ICM’s security has a number of different components. All
ICM servers are in a fully locked facility. The company has deployed
advanced firewall protection in concert with Cisco Systems. Additionally,
ICM is using the latest encryption technology to ensure total compliance
with the requirements of protecting Protected Health Information
(PHI) under HIPAA regulations.
Redundancy/Backup/Disaster Recovery
ICM has real-time backup of all databases both on-site and off-site.
The technology infrastructure has redundancy in the following
areas:
ICM has a complete disaster recovery plan in place that would
allow for the company to be operational within 24 hours of a catastrophic
event. This ensures that a continuum of services will be provided
even in the most difficult of circumstances.
Quality Assurance
ICM regularly evaluates its technology infrastructure for areas
of potential improvement and annually funds upgrades to the technology
we utilize to deliver our programs. This commitment allows us to
deliver the best healthcare management to our clients.
