ICM employs a variety of technologies and
technology processes to deliver the optimal healthcare management
in the industry today. The company has a full-time on-site
IT staff that monitors and services all of its systems 24 hours
a day, 7 days a week..
iCare
iCare, ICM’s proprietary customized
healthcare management platform, houses and manages all client
medical information. Designed to meet the requirements of managing
and reporting healthcare related information, this platform
has an ongoing development plan with new capabilities introduced
through a scheduled release process. With its inherent speed
and efficiency, iCare allows ICM to deliver an excellent return
on investment to our clients.
Security
ICM’s security has a number of different
components. All ICM servers are in a fully locked facility.
The company has deployed advanced firewall protection in concert
with Cisco Systems. Additionally, ICM is using the latest encryption
technology to ensure total compliance with the requirements
of protecting Protected Health Information (PHI) under HIPAA
regulations.
Redundancy/Backup/Disaster Recovery
ICM has real-time backup of all databases both on-site and
off-site.
The technology infrastructure has redundancy in the following
areas:
ICM has a complete disaster recovery plan
in place that would allow for the company to be operational
within 24 hours of a catastrophic event. This ensures that
a continuum of services will be provided even in the most
difficult of circumstances.
Quality Assurance
ICM regularly evaluates its technology infrastructure
for areas of potential improvement and annually funds upgrades
to the technology we utilize to deliver our programs. This
commitment allows us to deliver the best healthcare management
to our clients.
