ICM employs a variety of technologies and technology processes to deliver optimal healthcare management in the industry today.


iCare, ICM’s proprietary customized healthcare management platform, houses and manages all client medical information. Designed to meet the requirements of managing and reporting healthcare related information, this platform has an ongoing development plan with new capabilities introduced through a scheduled release process. With its inherent speed, efficiency, and scalability, iCare allows ICM to deliver an excellent return on investment to our clients.


ICM’s security has a number of different components. All ICM servers are in a fully secured co-location facility. The company has deployed advanced firewall protection. Additionally, ICM is using the latest encryption technology to ensure total compliance with the requirements of protecting Protected Health Information (PHI) under the HIPAA and HITECH Act regulations.

Redundancy / Backup / Disaster Recovery

The technology infrastructure has redundancy in the following areas:

  • Servers
  • Hard drives
  • Data/Voice transport
  • Power supply

The co-location facility is fully redundant, including network infrastructure, power, and cooling with 24/7 secure facilities access. Fault-tolerant SONET fiber ring delivers multiple Tier-1, T3 upstream connections.

ICM routinely backs up all data both on-site and off-site.

ICM has a complete disaster recovery plan in place that would allow for the company to be operational within 24 hours of a catastrophic event. This ensures that a continuum of services will be provided even in the most difficult of circumstances.


ICM has remote and onsite network support for desktop workstations, laptops, and servers with proactive enterprise level network security solutions in place. 24/7 monitoring of all systems ensures optimum up-time and reliable access to your data.

Quality Assurance

ICM regularly evaluates its technology infrastructure for areas of potential improvement and annually funds upgrades to the technology we utilize to deliver our programs. This commitment allows us to deliver the best healthcare management to our clients.