ICM was founded 28 years ago on the basic principles of promoting patient advocacy and quality care in the self-funded arena. Each and every one of our employees (both clinical and administrative) is committed to promoting optimal care for the various populations we oversee. To a person, we have gravitated to a company that has always, and will always, stay true to its core value of never compromising members’ care. We are a company comprised of individuals who keep our promises to members, clients and business partners alike.
Our staff has a “Purity of Purpose”; the drive to deliver the best medical management services in the industry. This capability, delivered by our world-class team of clinicians and administrative staff, simultaneously promotes delivery of the best care at the most appropriate cost. Our organizational design ensures that medically necessary services are delivered to our clients in a comprehensive, compassionate, and integrated fashion. This is all done with the oversight of a Board Certified Physician.
Innovative Care Management’s operating team is the strength of our company. We have vast experience and superior technologies, both of which allow us to manage complex health conditions in the most timely, cost effective, and ethical manner. We simultaneously balance the patient’s medical requirements with the cost risks that our clients face; as our founders stated many years back, “quality care is cost effective”. Our case managers work in a consultative fashion with patients, caregivers, families, and providers while working within the scope of the health plan benefit design.
Sherry Chenell, RN, MSN, PMHNP, MBA, CCM
A co-founder of Innovative Care Management (ICM) with Kristine Hallock, Sherry Chenell is the Board Chairperson of the Company. She is currently responsible for helping ICM scale its operations, and expand its presence nationally, and also strategic planning and business development. Ms. Chenell consulted with national HMO in 1993 to set up a psychiatric provider panel in the states of Oregon and Washington. She ran a private practice as a psychotherapist and worked as a psychiatric nurse practitioner in OHSU's EmergencyDepartment prior to founding ICM. She holds national and state certifications as a Psychiatric Mental Health Nurse Practitioner (PMHNP), as well as certification as a Clinical Nurse Specialist and Certified Case Manager. She holds a MBA from the University of Oregon. She received her B.S. in Nursing from Seattle Pacific University, and two M.S. degrees in Nursing from Oregon Health & Science University.
Kristine Hallock, RN, BSN, CCM
Kristine Hallock is the CEO of Innovative Care Management (ICM), and co-founded the Company with Sherry Chenell. She is currently responsible for helping ICM scale its operations, and expand its presence nationally, and also manage sales, marketing, business development, and human resources. Ms. Hallock has over 30 years experience working in all aspects of health care management, with 25 years of senior level management experience in the health care industry. In addition, she has worked as a health care consultant with health plans, hospitals, medical centers, and physician groups. Prior to founding Innovative Care Management, Ms. Hallock served as a managed care consultant to numerous insurers, and hospitals throughout the country. Ms. Hallock holds a B.S. in Nursing from San Diego State University, and has been a Certified Case Manager since 1993.
Ed O'Mara, BA
Ed's background is one containing extensive executive management experience with strong profit/loss responsibility in the following industries: Information Technology Services, Telecommunications and Utilities. Ed has expertise in the following skill areas: Executive Leadership, Corporate Governance, Operational Efficiency, Sales, Marketing, Strategic Planning, Business Unit Operations, creation of new business ventures and merger/acquisition execution and management. Ed also serves on the Board of The Brian Henninger Foundation which raises money for children's charities and is a Director of the Evans Scholarship Fund in Oregon.
William J. Kane Jr., BA
Bill joined ICM's team as Executive Vice President of Business Development in 2007. Mr. Kane brought to ICM extensive management experience in operations, sales, and territorial development within the employee benefits arena. While focused on employee benefit sales for over 20 years, Bill's true strength is his ability in developing trust with clients and strategic partners alike. In his current role, Bill is responsible for all Sales and Marketing efforts, as well as building and maintaining strategic partnerships with Third Party Administrators, StopLoss carriers, and consultants alike. Given ICM's extremely strong reputation for delivering exceptional Medical Management oversight in the Self Funded arena, Bill frequently finds himself discussing new opportunities in markets far distant from Portland, OR. Should you have interest in what it is that sets apart ICM, please reach out to Bill.
Linda Lewis, MD FACP
Dr. Linda Lewis joined ICM's team as the Chief Medical Officer in 2006. As such, she provides oversight of all clinical quality, utilization, and case management services. Dr. Lewis received a BS in Nutrition Science, from Purdue University, and earned her MD degree at Indiana University School of Medicine. She completed her residency at Emanuel Hospital and Health Center/Good Samaritan Hospital and Medical Center. She is board certified in Internal Medicine for nearly 20 years. Prior to joining ICM, Dr. Lewis practiced internal medicine both in a multispecialty private practice providing primary care and precepting in a resident teaching clinic.
Marion Shipley, MPA:HA
Marion Shipley has been employed by ICM since 1995, was named Executive Vice-President in 2001 and was promoted to Chief Operations Officer in 2004. As such, she is responsible for directing internal operations, assisting the President and CEO in the development of long and short-term goals, overseeing the development and implementation of all ICM policies, and in the absence of the President and CEO, assuming all executive administrative duties. A key element of Ms. Shipley's responsibilities is the design, development, and implementation of ICM's core information system, iCare. Her skill in managing this database allows ICM to provide a wide range of customized information to our clients. Ms. Shipley received her undergraduate degree in Economics from Willamette University, and received her Masters of Public Administration specializing in Healthcare Administration from Portland State University.