Founded in 1990 by industry pioneers, Sherry Chenell and Kris Hallock, co-owners and executive managers, Innovative Care Management has over 29 years of experience in providing the highest quality service in the Medical Management community. Ranked “Best in Class” by an international consulting firm, we are a URAC accredited healthcare management company specializing in working with self-insured employers, Taft Hartley trusts, and various Tribal entities.  Our current client base is nationwide and our technology easily allows us to partner with TPAs throughout the United States. Our company statistics include:

  • URAC accredited since 2001
  • Over 100 nationwide clients
  • Over 225,000 self-insured covered lives across 7 unique programs
  • Client size from 100 to over 15,000 covered employees
  • Easy integration with TPAs, PBMs, reinsurers, and insurers to provide seamless medical management
Years in business
Unique programs
Years of URAC Accreditation
Nationwide clients


ICM’s mission is to provide the highest quality healthcare management efficiencies to a national client base, while at the same time providing compassionate care oversight of the medical needs of the members we serve.

Although ICM will appropriately promote procedures to control our clients’ health care costs, we will always consider the medical needs of the patient when applying plan benefits and limitations.  Our procedures and policies are proactive and non-adversarial.

ICM will always seek to provide a working environment where employees are respected, recognized and treated with fairness.  It will also create an environment where their employees can be professionally challenged, empowered in aspects of their work and given an opportunity to excel and advance.