Our Services

At Innovative Care Management, we are passionate about providing exceptional Medical Management services on behalf of our members, Plans, and Business Partners.

Technology, Tools, & Scale

Forward thinking tools built by technology and healthcare experts give ICM the competitive advantage.

Healthy Mother Baby

Our nurses help expectant mothers with counseling, free education materials, and health screenings. We want your experience to be wonderful.

Identify | Manage | Mitigate | Report

Our step-by-step approach saves time, money, and helps our members get better, faster.


About ICM

Founded in 1990 by industry pioneers, Sherry Chenell and Kris Hallock, co-owners and executive managers, Innovative Care Management has over 20 years of experience in providing the highest quality service in the Medical Management community. Ranked “Best in Class” by an international consulting firm, we are a URAC accredited healthcare management company specializing in working with self-insured employers, Taft Hartley trusts, and various Tribal entities. Our current client base is nationwide and our technology easily allows us to partner with TPAs throughout the United States.


Online Preauthorization Request

You can also call

To submit a preauthorization request over the phone, please call the direct line at: 800-862-3338.

Innovative Care Management Inc. (ICM) Appoints New CEO

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Portland, OR – Innovative Care Management Inc., a Portland-based Medical Management company, is pleased to announce the appointment of Marion Shipley as CEO. Previously serving as the company’s COO, Shipley…

ICM wins 2014 When Work Works Award – honored for excellence in workplace practices

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Eighteen Oregon employers are being recognized this week as pacesetters in adopting flexible work policies that give their employees more say in how, when and where they work. The policies…

ICM Wins 2013 Alfred P. Sloan Award

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For the second year in a row, ICM has been awarded the Alfred P. Sloan Award for Excellence in Workplace Effectiveness and Flexibility. We’re very proud of the environment we’ve…

ICM celebrates another year of URAC Accreditation

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For the eleventh year, ICM has received URAC accreditation. Accreditation is an evaluative, rigorous, transparent, and comprehensive process in which a health care organization undergoes an examination of its systems,…

At Innovative Care Management, we are passionate about providing exceptional Medical Management services on behalf of our members, Plan, and Business Partners.

ICM’s Process – How we work





Learn more about ICM's process